Contact information
At Pivxa, we believe a good day starts with a good night's sleep. Whether you have questions about the fabric of our pillowcases, need help choosing the right size for your bedding, or want to track your order to the UK, our team in Alaska is here to assist you.
Get In Touch
We strive to respond to all inquiries within 24 hours. Important Note for our UK customers: We are located in Alaska, USA. Due to the significant 9-hour time difference, email is the fastest and most reliable way to reach us.
1. Email Us For order status, returns, or product care questions: 📧 support@pivxa.shop
2. Call Us If you wish to speak to a representative: 📞 +1 361-267-8344 (Please note: This is a US number. International calling charges may apply depending on your network provider.)
3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 2026 Tudor Hills Drive Anchorage, AK 99507 USA
Customer Service Hours
Our operations are based in Anchorage, Alaska (Alaska Standard Time).
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (AKST)
- Time Zone Guide:
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- We are 9 hours behind the UK.
- Example: When it is 5:00 PM in London, it is only 8:00 AM in our office. We will respond as soon as our workday begins!
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD ($). Your bank will automatically convert this from GBP at checkout.
- Shipping to UK: Yes! We ship directly from our US facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP).
- Sizing: Do your pillowcases fit UK pillows? Please check the exact dimensions (cm/inches) listed on the product page, as US standard sizes can vary slightly from UK standard sizes.
- Care Instructions: Most of our pillowcases are machine washable on a gentle cycle, but please refer to the care label on the specific product.